Register Celcom Online Customer Service

This is a simple user guide if you want to register on Celcom Online Customer Service. Only Celcom customers can sign up for this service (postpaid, prepaid and broadband).

The first step is of course, surf on their webpage www.celcom.com.my.

Very simple. Click Online Customer Service at right hand top of webpage and this is what you get. Log in for existing customer or sign up now for the first time.

For easy to remember in the future, you can even put your username as your phone number and check availability. ID number is your IC number if you choose NEW NRIC in the ID Type section while service number is your phone number.

As you can see in the picture above, my username and service number is the same because they are my phone number. No need to add +60 or any '-' dash symbol. All are just numbers.

Click Register

Celcom will send you a verification message to the number you put in Service Number section. They will give you a temporary password which are case sensitive (means that you should match the upper/lower case) during log in.

I am not sure when but they will ask for your email (and you will need to verify later via email). This email will act as notification medium from Celcom like when your bill cycle is renewed monthly.

Change of password can be made right after your first time log in which Celcom will directly ask it for your convenience.

FAQ
If you require more detail please check on their FAQs here.